REFUND AND CANCELLATION POLICY

Whattodoinczechia.com

1. GENERAL POLICY
   This Refund and Cancellation Policy applies to all products and services offered through whattodoinczechia.com. By completing a booking, the Customer agrees to this policy.
2. STANDARD CANCELLATION TERMS
   Unless stated otherwise on the product page, free cancellation is available up to 24 hours before the scheduled start time of the activity. Cancellations made less than 24 hours before the activity are non-refundable. The 24-hour cancellation window is calculated based on the local time of the activity location.
3. NO-SHOW AND LATE ARRIVAL
   In case of no-show, late arrival, or missed activity, the booking is considered fully consumed and no refund will be provided.
4. PARTIAL USE OF SERVICE
   If the Customer uses any part of the service, including entry to a venue, activation of digital content, or partial participation, the service is considered fully consumed and no full or partial refund shall be provided.
5. DIGITAL PRODUCTS (SELF-GUIDED TOURS)
   For digital products, access is provided via link, QR code, or access code. The service is considered delivered upon access or activation. Once access is granted, the booking becomes non-refundable and the Customer waives the right to withdraw from the contract.
6. THIRD-PARTY SERVICES
   For services provided by third-party suppliers, cancellation and refund conditions may vary and supplier-specific rules may override this policy. Refunds are subject to supplier approval and the Provider does not guarantee refunds.
7. CHANGES AND RESCHEDULING
   Changes or rescheduling are not guaranteed and depend on availability and supplier conditions. Requests made less than 24 hours before the activity are typically not accepted.
8. TECHNICAL OR AVAILABILITY ISSUES
   In case of booking errors, overbooking, technical issues, or supplier-side cancellation, the Customer may receive an alternative service or a full refund.
9. FORCE MAJEURE
   In cases beyond control, including natural disasters, pandemics, government restrictions, war or armed conflict, or travel disruptions, refunds are not guaranteed and depend on supplier policies.
10. REFUND PROCESSING
    If a refund is approved, it will be processed within 7 to 12 business days and issued using the original payment method only. Refunds cannot be redirected to a different account or converted to alternative payment forms. The Provider is not responsible for delays caused by banks, payment providers, or third parties. Refunds are issued in the original transaction currency; any differences caused by exchange rates or bank fees are the responsibility of the Customer.
11. NON-REFUNDABLE FEES
    Certain components of the price may be non-refundable, including payment processing fees, booking or service fees, and third-party transaction costs. These fees may be retained even in cases where a partial refund is granted.
12. CHARGEBACK POLICY
    By completing a booking, the Customer agrees to contact the Provider before initiating a chargeback. In case of unjustified chargebacks, the Provider reserves the right to dispute the claim and use booking records, access logs, timestamps, and system data as evidence.
13. CUSTOMER RESPONSIBILITY
    The Customer is responsible for reviewing all product details before booking, arriving on time, ensuring correct contact details, and understanding what is included and excluded. Failure to comply does not create entitlement to a refund.
14. CONTACT
    All cancellation and refund requests must be sent to info@tourguidematch.com.